Payment Policy

1. Accepted Payment Methods

This Payment Policy applies to purchases made through brakenso.com. We accept Visa, Mastercard, American Express, Discover, JCB, PayPal, Apple Pay, and Google Pay. The payment methods available to you may vary depending on your device, browser, location, card issuer, or checkout configuration. The payment methods currently available for your order will be displayed at checkout.

2. Transaction Currency

All transactions on our website are processed in Euros (EUR). Product prices, shipping fees, applicable taxes, and final order totals are displayed and charged in Euros unless clearly stated otherwise at checkout.

If your card, bank account, or payment provider uses another currency, your provider may apply its own exchange rate, currency conversion fee, or foreign transaction fee. These charges are determined by your financial institution or payment provider and are not controlled by us.

3. When Payment Is Charged

Payment is submitted when you complete your order at checkout. Your selected payment method may be authorized or charged at that time according to the procedures of the applicable payment provider.

An order will not normally enter processing until payment has been successfully authorized or confirmed. If payment authorization is later reversed, declined, or canceled, the related order may also be canceled.

4. Failed or Declined Payments

A payment may fail or be declined for reasons such as incorrect payment information, insufficient funds, an expired card, bank restrictions, unsuccessful authentication, transaction limits, network interruption, or security checks performed by your payment provider.

If your payment is unsuccessful, please check the information entered at checkout and try again. You may also use another available payment method or contact your bank, card issuer, or payment provider for further assistance. An order that has not been successfully paid may not be confirmed, processed, or shipped.

If you believe you were charged but did not receive an order confirmation, please contact us at contact@brakenso.com before attempting another payment so that we can check the order status.

5. Refund Destination

Approved refunds are returned to the original payment method used for the purchase. Refunds cannot normally be transferred to a different card, bank account, digital wallet, or unrelated third-party payment account.

After a refund has been processed, the time required for the funds to appear in your account depends on your bank, card issuer, wallet provider, or other payment service provider. The refunded amount will generally appear in the original payment account within 7 business days after processing, although individual provider processing times may vary.

6. Payment Security

Payments are securely processed by third-party payment service providers such as Stripe and PayPal. We do not directly store customers’ complete card numbers, CVV security codes, PayPal passwords, or complete payment authentication credentials on our website.

Our website uses HTTPS and SSL/TLS encryption to help protect information transmitted during checkout. Payment providers may also use authentication, fraud-prevention, tokenization, and other security measures as part of their payment processing systems.

If you have questions about a payment, failed transaction, duplicate charge, or refund status, please contact us at contact@brakenso.com and include your order number where available.